Habitat for Humanity of Montgomery and Delaware Counties- Home Repair Client Coordinator

Posted By: Adrienne Osborne Job Listings ,

Organization Habitat for Humanity of Montgomery and Delaware Counties

Location Norristown, PA

Job Title Home Repair Client Coordinator

Pay Rate or Range $35-$45k annually (commensurate with experience)

Job Description 

Basic Function: The Repair Client Coordinator is responsible for the administration of day-to-day most aspects of Habitat MontDelco’s Critical Home Repair Programming and reports to the Program Manager. This includes client outreach, application intake and approval, assisting with home visits, work scope creation, pre and post program support, and client surveys. This position will also assist with community development activities including surveying, mapping, data review, community meeting presentations, and resident engagement.

Key Responsibilities

• Promote Critical Home Repair Programming to clients throughout service area

• Create partnerships that help promote programs and serve client needs

• Review client applications to determine program eligibility

• Conduct home visits with the Repair Supervisor to determine suitability for program and client needs

• Create and complete homeowner agreements, completion packets, and all other client communications

• Work with Program Manager and Repair Supervisor to develop project work plans and schedules • Manage Adaptive Living Initiatives Program, including coordinating surveys and Occupational Therapists

• Work onsite as needed during projects to sign in volunteers and be the liaison between Habitat and the client

• Document work Habitat MontDelco is committing to and has completed

• Follow up with clients after work is completed to ensure satisfaction and conduct program completion surveys

• Provide project information to Leadership and assist in determining economic impact of programs

• Analyze, aggregate and present, client survey data

• Maintain statistical information on applicants and homeowners

• Attend community events to promote Habitat MontDelco’s client services to the community

• Assist with government and private foundation grant reporting as needed

Qualifications:

• 2-5 years of professional work experience. Preferred areas of focus: housing and/or social services

• Previous construction / repair / weatherization experience preferred, willingness to learn on the job is required.

• Spanish or other language fluency highly preferred but not required • Valid driver’s license and access to a reliable vehicle • Excellent verbal communications, writing and interpersonal skills

• Good customer service skills and ability to work with volunteers

• Strong administrative skills including attention to detail, planning, coordination, and the prioritization and handling of multiple client files efficiently and effectively

• Ability to work independently and as part of a team

• Ability to work with individuals of diverse ages, races, ethnicities, faiths, abilities, and income levels

• Ability to work flexible days and hours, some Saturdays and evenings will be required • Proficient in Microsoft Excel, Word, and Outlook

• Dedicated to the mission of home preservation and working with Low-Moderate income populations

Application Instructions Please email resume with cover letter to KVorce@habitatmontdelco.org. No phone calls please.