Ethics of Serving Older Adults

Thursday, March 28, 2024
2:00 PM - 3:00 PM (EDT)
This webinar will be held via Zoom.
Category: Webinar

This webinar is the second in the 2024 Aging in Place Cohort series. This webinar is required for cohort participants, but is open to all.

In this session, we will be discussing what you need to consider when making decisions working with older adults and how to create your own framework for your team. We'll look at a few case studies and discuss in breakout rooms, so prepare for small group discussion. 

Please make sure you come prepared with:

  • Any specific question or case study in working with older adults that you’ve experienced. 
  • An example of your agency’s “Client Bill of Rights,” “Code of Conduct,” or any “Guiding Principles” or values that helps you make decisions.

We will review some case studies in breakout rooms. Some examples of questions we will discuss are:

  1. How would my agency decide whether or not to take on this case for repairs? How do we address homes that aren’t “ready” for our home repair?
  2. What is a “wise” investment in the home repair work (whether financial or time spent with “case management” of the client)? How do we decide this?

Continuing Education Credits for Current CAPS

This session is an approved hour of Continuing Education by NAHB for those who have already earned their CAPS designation. Make sure to use the "Member CE Ticket" type when registering to ensure your CE is counted. Our staff will provide and validate any training hours if you are audited by NAHB. All webinar participation will be documented.

Live attendance is required for any continuing education credit verification. CAPS designations require 4 hours of Continuing Education per year. Learn more about CAPS CE requirements here. For more info, email


For More Information:

Megan Goyer

Megan Goyer

Membership & Program Coordinator, Coalition for Home Repair