2018 Best Practice Award Winner: Home Repair Practices

Mountain T.O.P. received this award for the state-of-the-art project & volunteer management system that they have developed using SalesForce as the foundation. The system tracks homeowners who have been served multiple times, and provides worksheets for staff to use for conducting initial home visits. Reporting out of the system is significant; it can report how many projects by type, by geographic area, number of new homeowners, materials used, and donations collected. This same software has been modified to track all volunteers and groups and will soon include an online registration module. 

Good Works received honorable mention in this category for the new information system that they are developing and testing, “Good Works Toolbox.” Its operations module not only supports work planning and execution, but also provides video-based training for volunteers.